Terms & Conditions

Terms and Conditions Contents

1.   Product Listings

2.   Deliveries

3.   Warranties 

4.   Returns & cancellation Policy

5.   Limitation of Liability

6.   General (goods)

7.   Information on the Website

8.  Title of Goods

9.  Trade Marks

10. External Links    

11. Public Forums and User Submissions

12. Specific Use

13. Use of Website

     14. General (website)

1. Product Listings

For the purposes of these terms and conditions Catering Appliances shall be known from here on as 'The Company'.

All prices, products, specifications, and services are subject to change without notice. Specific customer specifications must be received in writing prior to purchase. Reasonable efforts have been made to compile these product listings as completely and accurately as possible, but there may be typographical mistakes or errors in content. The Company does not guarantee the accuracy of information contained on this web site. Deliveries, handling, and VAT are included in the prices shown. Quantities are limited and are available while supplies last.

Goods are not sold on a trial basis. Customers should check specifications and suitability before ordering.

2. Deliveries & Shipping 

In most cases the customer can request and express delivery or a economy delivery throughout the UK mainland*. The Company can not be held responsible products being out of stock or delays in delivery. Every effort shall be made to advise the customer of any delays as soon as possible.

Delivery does not include unpacking, positioning, erecting or start up. Estimated delivery times can not be guaranteed. Please check goods for damage and sign the delivery note accordingly, once goods have been moved, damage claims cannot be considered. Claims received for damage goods on delivery where the delivery notes do not indicate damages shall be void. Not checked or similar wording is not acceptable.

In the event of damage a copy of the delivery note signed by recipient and confirmed by letter to us within 5 days is required for a claim to be considered. Packing material and the item must be kept for our insurers to examine.

*Deliveries prices are confined to the UK mainland. Deliveries charges to Europe and the rest of the world are available via email. At present we do not ship appliances to outside of the UK, but this may be considered in the event of bulk purchase orders. A member of Management with the relevant authorisation would provide details of any proposed shipping policy, to be agreed and signed by all parties involved. If payments are made via credit card facilities, the written policy would be required to have prior authorisation from our current credit transaction provider.

All deliveries made outside of the UK mainland are arranged on behalf of the customer, although we will only charge the customer the exact fee charged by the transport company. In the event of damaged goods for deliveries outside of the UK mainland, we hold no repsonsibility due to the goods not going direct from the manufacturers premises. If an item has been paid for in advance it is no longer the property of Catering Appliances Ltd and therefore we cannot be responsible for any transportation outside of the manufacturers standard terms & conditions.

3. Warranties

The Company makes no warranties with respect to the equipment. It is understood that all warranties, expressed or implied, including, but not limited to, warranties or merchantability and fitness of a particular purpose, except as may be offered by the manufacturer, are especially excluded. Warranties provided specifically by the company would be agreed in writing prior to the purchase date.

Parts are sold with parts only warranty unless agreed in written confirmation from the Company. Quotations for labour warranties can be provided upon request. The Company can not be held responsible for warranties where installations were carried out by any person other than the Company. We reserve the right to change this upon proof of the installation being carried out by a suitable/qualified engineer. This does not affect your rights regarding warranties provided by manufacturers.

Installation of any equipment/appliance has to be undertaken by a qualified engineer. In the event of a problem with any equipment/appliance during installation, the manufacturer should be contacted for advice from their technical line. Failure to obtain the technical advice before attempting to fix a fault could result in the warranty being invalidated. All equipment will have been tested prior to delivery and the nature of a fault/problem should be brought to the attention of the manufacturer prior to attempting to rectify it. These terms & conditions have been put into place to stop non qualified persons attempting to rectify a fault/problem and causing further damage. At time should anyone attempt to dismantle, repair or replace parts without the specific wiring diagrams and information stated by the manufaturers technical department.

Any products found faulty upon delivery or within the specified warranty period shall be repaired or replaced at the descretion of Catering Appliances Ltd.  Any products returned for what ever reason shall incure a 25% restocking fee, collection charge and credit card charges (2.75% - for invoices settled by credit/debit cards).  For parts only warranties, in the event that any appliance becomes faulty, the purchaser is to instruct a qualified engineer to carry out a survey and to provide a written report. The fault and/or report is to be brought to the attention of Catering Appliances Ltd within 24hrs, a copy faxed within 48hrs and the original copy of the report sent within 7 days. It is the responsibility of the purchaser to make sure the report arrives and it is reccomended that it be sent by secure post. The warranty does not cover damage to an appliance or part of an appliance, which has been done after delivery. Upon inspection of faulty parts the manufacturer reserves the right to terminate the warranty if they find that damage has occurred to the parts, which has not been due to the appliance fault. The suspected faulty parts are required for testing and if damaged whilst being taken out the manufacturer reserves the right to cancel any refund. This is also applies to damages caused whilst parts are being returned, as it is the responsibility of the purchaser to use a reliable postal company and to make sure the parts are suitably packaged.

The cost of postage for damaged/faulty parts is the responsibility of the purchaser and any dispute over the warranty must be sent to Catering Appliances in writing within 7 days, or will be deemed asnon compliance of the terms & conditions.

All faulty parts and/or wrongly ordered parts are to be sent back to the manufacturer by return post. Failure to comply with this may result in the cancellation of any refund and/or warranty.

Warranty Logos displayed per product are guideance only and are subject to manufacturers and suppliers changes without prior notice.

4. Return & Cancellation Policy

It is the responsibility of the customer to ensure they are ordering the correct product(s) for their requirements. The product listings indicate the vendor product numbers so that customers may contact vendors if they require specific product information. Refunds for return merchandise will be at the current price or the price at which it was purchased, whichever is lower, less the collection charge and a 25% restocking fee. If the original invoice was settled by credit/debit card a charge of 2.75% shall be incurred.

Cancellation of an order placed is charged at the same rate above for returns, unless specified by The Company in writing. If a mistake has been made by The Company regarding the specification of an item supplied there will be no restocking fee and a replacement will be sent out without further delivery charges. This does not apply for situations where the purchaser has failed to provide adequate information regarding the purchase, or when the specification of the equipment being delivered has been clearly stated by The Company and not disputed.

Goods must be returned in original packaging with unused original manuals, proof of collection/return delivery must be obtained.

5. Limitations of Liability

No liability is assumed by the Company for damages and/or injury resulting from use of products supplied by this company. In no event will the Company be liable for indirect or consequential damages whatsoever resulting from loss or use, products profits arising out of in connections with the use or performance of the Company or products supplied by the Company.

6. General

All prices are subject to alteration without prior notice. All prices exclude VAT, which is charged at 17.5%. Orders cancelled may incur a charge, cancellations must be received in writing. All good are sold subject to our standard conditions of sale.

All prices on the internet are already discounted by 12% below the usual purchase price. Failure to pay in advance by credit card, debit card, BACS or comapany cheque, would result in this discount being recharged. On certain occasions this may be waivered if agreed in writing by the company, in advance of the purchase agreement between the buyer and the company. This includes verbal contracts and agreement to send remmittance by return or upon reciept of goods.

 

7. Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

8. Title of Goods

Title to all goods remains with the company until all Moneys payable in accordance with the invoice have been paid in full. The Company reserve the right to repossess all unpaid merchandise without the necessity of any legal actions. Any invoice discrepancies must be reported within seven days of the invoice date, otherwise the invoice shall be binding without change. The purchaser is responsible for inspection of all products upon receipt and notifying the Company of any problems within two working days.

9. Trade Marks

The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.

10. External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

11. Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

11.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

11.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

11.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;

11.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;

11.5 submit contents containing marketing or promotional material which is intended to solicit business.

12. Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

13. Use of the Website

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain ). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

14. General (website)

14.1 Entire Agreement

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

14.2 Alteration

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

14.3 Conflict.

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

14.4 Waiver.

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

14.5 Cession.

The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

14.6 Severability.

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

14.7 Applicable laws.

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

14.8 Comments or Questions.

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.